Refund policy

We want you to love your Lalamon order. If you are not satisfied, you may request a return within 30 days of the date your item was delivered.

To be eligible for a return, the item must be unused, unopened and in its original packaging, with proof of purchase. For hygiene reasons, opened or used skincare and beauty products cannot be returned unless they arrived damaged or faulty.

To start a return, contact us through the Contact page with your order number. We will reply with instructions and the return address. Items sent back without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged, faulty or incorrect.

Damaged, faulty or incorrect items: please contact us within 7 days of delivery with your order number and photos, and we will arrange a replacement or refund at no cost to you.

Refunds: once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable.

Nothing in this policy limits any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you.